J.D. Power 2021 U.S. Initial Quality Study Ranks Hyundai Accent Top in Segment
The J.D. Power 2021 U.S. Initial Quality Study (IQS) ranked the Hyundai Accent as the best small car in initial quality today.
Additional vehicles in Hyundai’s lineup performed well, with Tucson finishing second in its segment. Overall, the Hyundai brand improved three ranks to finish in sixth place among mass market brands.
“Accent ranked highest in its segment, providing owners peace of mind with their new vehicle purchase,” said Barry Ratzlaff, chief customer officer, Hyundai Motor North America. “Hyundai is committed to delivering exceptional quality vehicles to our customers. We strive to make sure that every customer is happy with the vehicle they purchase, and that starts with quality and educating them on how to use all the advanced technology in their vehicle.”
Study Highlights:
- The 2021 U.S. Initial Quality Study, now in its 35th year, is based on responses from 110,827 purchasers and lessees of new 2021 model-year vehicles who were surveyed early in the ownership period.
- Initial quality is measured by the number of problems experienced per 100 vehicles (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality.
- The study is based on a 223-question battery organized into nine vehicle categories (infotainment; features, controls and displays; exterior; driving assistance; interior; powertrain; seats; driving experience; and climate) designed to provide manufacturers with information to facilitate the identification of problems and drive product improvement. The study was fielded from February through July 2021.
For more information about the U.S. Initial Quality Study, visit http://www.jdpower.com/pr-id/2021066.
